Exchange or replacement requests
Request an exchange or replacement within seven days of delivery. Items must be unused and in their original condition, with the order number and invoice available. Eligibility is confirmed after inspection.
Damaged items
Report damage within 24 hours of delivery through Contact Us. Include your order number and photos of the item and packaging.
Refund status
After inspection, we’ll let you know whether a refund has been approved. Approved prepaid refunds are sent to the original payment method. If a refund has been issued and is still missing, check with your payment provider, then contact us with your order number.