Request a return or replacement
If you receive a faulty, damaged or incorrect item, contact us with your order number, proof of purchase and clear photos. Keep the item and all original packaging and wait for return instructions.
Inspection and next steps
We’ll confirm when the return arrives and let you know the outcome after inspection. Where a replacement is approved because we sent the wrong item, we’ll arrange pickup and replacement shipping. Contact us to confirm any applicable shipping charges before sending anything back.
See the Refund Policy for refund and replacement queries.